📦 Shipping Policy – The Loyal Luxe

Because luxury should still come with clarity.

At The Loyal Luxe, we’re committed to getting your order to you safely, reliably, and with the care your pet deserves. Below is everything you need to know about how we ship, where we ship, and what to expect once you place your order.

🕒 Order Processing Times

  • Orders are processed within 1–3 business days

  • Processing takes place Monday to Friday (excluding holidays)

  • You’ll receive a confirmation email with tracking info once your order ships

🌍 Shipping Destinations

  • Yes, we ship worldwide

  • Shipping times and availability may vary based on your location

🚚 Estimated Delivery Times

  • United States: 2–4 weeks

  • Canada, UK, Australia: 2–4 weeks

  • Other countries: 2–5 weeks depending on local customs & carrier delays

Note: These are estimates. Actual delivery times may vary depending on your country’s customs process, weather conditions, and global shipping traffic.

💵 Shipping Costs

  • Shipping is calculated at checkout based on your location and selected product(s)

  • Occasionally, we offer free shipping promotions, so keep an eye out

📦 Where Do You Ship From?

All orders are shipped from our international warehouse in Hong Kong using trusted global courier networks.

🧾 Customs, Duties & Taxes

  • Prices listed are in USD and do not include customs duties or taxes

  • You may be responsible for import duties or VAT once your order arrives

  • These fees are determined by your local customs agency and are the customer’s responsibility

❓ Haven’t Received Your Order?

If it’s been more than 30 days since your shipping confirmation and your order hasn’t arrived, contact us at luxeloyal274@gmail.com — we’ll make it right.